Home Care Policy and Procedure-Company Manual Template

 

 

Home Care Policy and Procedure Company Manual Template – Non Medical (EDITABLE)

✔️ Guided placement for you to insert your business information and location
✔️ QUICK LOOK-UP OF EACH SECTION FEATURE
✔️ STEP BY STEP INSTRUCTIONS ‘HOW TO UPDATE TABLE OF CONTENTS’
✔️ TRAINING SECTION
✔️ INFECTION PREVENTION & CONTROL SECTION
✔️ EMERGENCY PREPAREDNESS & BUSINESS CONTINUITY
✔️ QUALITY ASSURANCE POLICY
✔️ FEDERAL LAWS AND REGULATIONS INCLUDED
✔️ ALL MANDATORY SECTIONS BY EACH STATE ARE INCLUDED

TABLE OF CONTENTS:

1. COMPANY DESCRIPTION 7
1.1 INTRODUCTORY STATEMENT 7
1.2. LOCATION OF COMPANY 7
1.3. COMPANY OBJECTIVES 8
1.4. BUSINESS LIABILITY INSURANCE (DELETE IF THIS SECTION DOES NOT APPLY) 8
1.5. COMPANY HOURS OF OPERATION: NON-MEDICAL HOME CARE SERVICES OLDER ADULTS 9
2. TYPES OF NON-MEDICAL AGENCY SERVICES 9
3. DESCRIPTION OF NON-MEDICAL AGENCY SERVICES: 10
3.1. CARE PLANNING AND COORDINATION 10
3.2. RESPITE SERVICE FOR PRIMARY CAREGIVERS 12
3.3. COMPANION CARE 14
3.4. MOBILITY/ AMBULATION ASSISTANCE 16
3.5. PERSONAL CARE SERVICES 18
3.6. SOCIAL CARE & TECH ASSISTANCE 20
3.7. NON-MEDICAL TRANSPORTATION 22
3.8. TRANSITIONAL CARE SERVICES 24
3.9. FALL PREVENTION SERVICES 26
3.10. GENERAL HOME MANAGEMENT 28
3.11. HOUSEKEEPING 30
3.12. MEAL PLANNING & PREPARATION SERVICE 32
3.13. CLIENT SELF-ADMINISTRATION OF MEDICATION POLICY 34

4. STATE & FEDERAL COMPLIANCE WITH LAWS AND REGULATIONS 36
4.1 [ENTER STATE] APPLICABLE LAWS AND REGULATIONS FOR NON-MEDICAL AGENCY PROVIDER 36
4.2 FEDERAL LAWS; APPLICABLE AND REGULATIONS 37
1. AMERICANS WITH DISABILITIES ACT (ADA) 37
2. OCCUPATIONAL SAFETY AND HEALTH ACT (OSHA) 38
3. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) 39
4. FAIR LABOR STANDARDS ACT (FLSA) 41
5. SOCIAL SECURITY ACT (SSA) 42
5. STAFFING/PERSONNEL 43
5.1. EMPLOYMENT ELIGIBILITY FOR BENEFITS 43
5.2. EMPLOYMENT APPLICATIONS 44
5.3. ACCESS TO PERSONNEL FILES 44
5.4. EMPLOYEE DOCUMENTS ON FILE 45
5.5. SALARY ADMINISTRATION 45
5.6. EMPLOYEE TRAINING 46
5.7. COMPETENCY EVALUATION 47
5.8. EMPLOYEE PERFORMANCE RE-EVALUATION 48
5.9. STAFFING RATIOS 48
5.10. STAFFING SCHEDULE AND AVAILABILITY 49
5.11. STAFFING DOCUMENTATION AND RECORDS 51
5.2. STAFFING EMERGENCY AND ON-CALL PROCEDURES 52

6. EMPLOYEE BENEFIT PROGRAMS 54
6.1. EMPLOYEE ELIGIBILITY FOR BENEFITS 54
6.2. VACATION PAY 54
6.3. RELIGIOUS OBSERVANCE 55
6.4. RECOGNIZED HOLIDAYS 55
6.5. WORKERS INSURANCE 56
6.7. BEREAVEMENT LEAVE 57
6.8. RELOCATION BENEFITS 58
6.9. EDUCATIONAL ASSISTANCE PROGRAM(S) 58
6.10. CERTIFICATION DEVELOPMENT 59
6.11. HEALTH INSURANCE 59
6.12. LIFE INSURANCE 59
6.13. LONG TERM DISABILITY 59
6.14. MATERNITY, PARENTAL LEAVE, MARRIAGE, AND DEATH 60
7. EMPLOYEE TIMEKEEPING / PAYROLL 61
7.1. TIMEKEEPING 61
7.2. PAYDAY SCHEDULE 62
7.3. TRAVEL REIMBURSEMENT POLICY 62
7.4. ADMINISTRATIVE PAY CORRECTIONS 63
8. WORK CONDITIONS AND HOURS 63
8.1. WORK SCHEDULING 63
8.2. OVERTIME COMPENSATION 64
8.3. EMPLOYEE ABSENCE POLICY 64
8.4. CLIENT NOT HOME TO RECEIVE SERVICE 65
8.5. TELECOMMUTING/WORKING REMOTELY (ADMINISTRATIVE) 65
8.6. EMERGENCY CLOSURES OF FACILITIES 66
8.7. WORKPLACE MONITORING 66
8.8. SECURITY INSPECTIONS 67
9. WORKPLACE VIOLENCE PREVENTION 67
9.1. SEXUAL & OTHER UNLAWFUL HARASSMENT POLICY 67
9.2. DRUG & ALCOHOL USE 68
10. EMPLOYEE-CLIENT BOUNDARIES 69
10.1. WARNING SIGNS OF EMPLOYEE-CLIENT BOUNDARIES BEING CROSSED 69
11. WORKPLACE SAFETY 70
11.1. OCCUPATIONAL HEALTH AND SAFETY 70
11.2. NEW EMPLOYEE JOB SAFETY ORIENTATION 70
11.3. SPECIALIZED TASK TRAINING 70
11.4. SCOPE OF PRACTICE POLICY 71
11.5. CLIENT AND STAFF EDUCATION 71
11.6. REPORTING AND DOCUMENTATION 71
11.7. PROTECTIVE PERSONAL EQUIPMENT (PPE) 71
11.8. CLIENT LIFTING PROTOCOL 72
12. EMPLOYEE OUTSIDE WORKPLACE SAFETY 73
12.1. TRANSPORTING CLIENTS IN VEHICLE 73
12.2. SAFETY RESPONSE (EMPLOYEES) 73
13. EMPLOYMENT AT [ENTER COMPANY NAME] 74
13.1. JOB POSITIONS IN AGENCY 74
13.2. NATURE OF EMPLOYMENT 74
13.3. EMPLOYER-EMPLOYEE RELATIONS 75
13.4. NON-DISCRIMINATION POLICY 75
13.5. MANAGEMENT PHILOSOPHY 75
13.6. EMPLOYEE IDENTIFICATION 76
13.7. WORK UNIFORM 76
13.8. COMPANY PRIVACY / CONFIDENTIALITY AMONG EMPLOYEES 76
13.9. DIVERSITY 76
13.10. BUSINESS ETHICS AND CONDUCT 77
13.11. PERSONAL RELATIONSHIPS IN THE WORKPLACE 77
13.12. CONFLICTS OF INTEREST 78
13.13. OUTSIDE EMPLOYMENT 78
13.14. NON-DISCLOSURE OF EMPLOYER INFORMATION 78
13.15. INTERNAL JOB POSTING 79
13.16. WHISTLEBLOWER POLICY 79
13.17. INFORMATION TECHNOLOGY 79
13.18. ETHICS AND STANDARDS OF CONDUCT 81
14. EMERGENCY PREPAREDNESS PLANNING AND RESPONSE 83
14.1. TYPES OF EMERGENCIES 84
14.1.1. MISSING CLIENT PROTOCOL: 85
14.1.2. CLIENT WANDERING PROTOCOL: 87
14.1.3. POWER FAILURE PROCEDURES: 88
14.1.4. TORNADO PROTOCOL: 90
14.1.5. HURRICANE PROTOCOL: 92
14.1.6. FLOODING PROTOCOL: 95
14.1.7. BLIZZARD WINTER CONDITIONS PROTOCOL: 97
14.1.8. FIRE PREVENTION & SAFETY: 99
14.1.9. EARTHQUAKE PROTOCOL: 102
14.1.10. MASS SHOOTING PROTOCOL: 104
14.1.11. HAZARDOUS MATERIALS AND CHEMICAL SPILL RESPONSE: 106
14.1.12. COMMUNICABLE DISEASES AND OUTBREAK RESPONSE: 109
14.1.13. VEHICLE ACCIDENT W/CLIENT: 111
14.1.14. CLIENT FALLS AND INJURIES: 112
14.1.15. GENERAL EMERGENCY INCIDENT RESPONSE 112
14.1.16. REPORTING EMERGENCY INCIDENT 113
REVIEW AND REVISION OF EMERGENCY PLAN 113
15. INFECTION PREVENTION AND CONTROL 114
15.1. AGING AND INFECTIONS 114
15.2. CARE TEAM PROTOCOL 116
15.3. HAND HYGIENE 117
15.4. DISINFECTION OF SURFACES 117
15.5. COMPANY CLEANING PROTOCOLS 118
15.6. PERSONAL PROTECTIVE EQUIPMENT [PPE] FOR EMPLOYEES 118
15.7. ISOLATE THE SPREAD OF DISEASE 119
15.8. RESPIRATORY HYGIENE 119
15.9. SOILED LINEN 119
15.10. TRANSMISSION PRECAUTIONS 120
15.11. OUTBREAK MANAGEMENT 121
15.12. INFECTION CONTROL SURVEILLANCE AND REPORTING 121
15.13. CONTROLLING COMMUNICABLE DISEASE 121
15.14. IMMUNIZATION 121
16. EMPLOYEE DISCIPLINE 123
16.1. PROBLEM RESOLUTION 123
17. EMPLOYMENT TERMINATION 124
17.1. PROCEDURAL STEPS FOR EMPLOYMENT TERMINATION: 124
18. VOLUNTARY EMPLOYMENT RESIGNATION 124
19. HEALTH-INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA) 125
20. CLIENT RIGHTS AND RESPONSIBILITIES 126
21. CLIENT RELATIONS 127
22. QUALITY ASSURANCE AND PERFORMANCE IMPROVEMENT POLICY 128
23. CLIENT ADMISSION AND DISCHARGE POLICY 130
24. REPORTING OBSERVATIONS AND RECORDING DATA 131
25. ELDER ABUSE – REPORTING SUSPICIOUS OBSERVATIONS 132
26. COMPLAINT AND GRIEVANCE PROCEDURES 134
27. CLIENT SATISFACTION REVIEW/FEEDBACK 135
28. BUSINESS CONTINUITY 136
29. COMPANY RECORDS AND FILE STORAGE (PHYSICAL & DIGITAL) 137
30. FINANCIAL BILLING PROCEDURES POLICY 139
31. TERMINATION OF SERVICES 141
32. CLOSING COMPANY STATEMENT 141
33. ACKNOWLEDGEMENT OF RECEIPT 142
**ALL Compliance Forms that you need to attach are available in the shop**

This manual template is perfect for a:

⭐ Non-Medical Home Care Company/Agency
⭐ Independent Service Providers planning to grow their business and start an agency

How can this template help?

⭐ File your application to open your agency faster in ANY STATE!!

Main Features:

✔️ TABLE OF CONTENTS-INTERACTIVE ‘QUICK LOOK UP’
✔️ MICROSOFT WORD DOCUMENT
✔️ EDITABLE
✔️ Print to PDF
✔️ Send electronically
✔️ Printable 🖨️

⭐ How to add your logo instructions included

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